Different brands and dealerships hold varied approaches to this matter. Some may be stricter and insist you stay with them, while others may not mind and allow whatever you prefer. Some brands like GAC will even service cars regardless of brand or model. While it would be nice to have a law that says dealerships can't restrict where you get your car serviced, it doesn't exist in the Philippines.
Automakers generally have free reign here on whether they wish to restrict customers to staying at one particular dealership. It should be noted that dealers continue to turn a profit even after they've sold you the vehicle.
They do this through after-sales services like your regular preventive maintenance schedules PMS. Manufacturers typically pay dealers handsomely for their in-house labor. Dealers may also mark up prices for parts and fluids. So, dealerships aren't short of incentives to keep you coming back at their doorsteps.
For these reasons, dealers are inclined to do as much as possible to preserve their relationships with customers. That's not to say that they won't allow you to go elsewhere. If you don't have a service contract with the dealer that explicitly prohibits you from going to a different location, you may be in the clear.
However, this is only advisable for cars that are out of their warranty periods. Generally speaking, if you stay within your vehicle's brand, you may find that dealerships are more amenable to servicing your car, no matter which one you bought it from. Lots of emails. This week we are talking about local dealer service, manufacturer determined discounts and the risks of buying a used BMW.
Is there any practical downside to buying a car from a dealer other than the local one from which you will go to get all of your routine maintenance and warranty service? I know that if I bought a say, a Chevy from a dealer or miles away I am still entitled to service at the local Chevy dealer. But if you take your vehicle in for service to a dealer other than the one you bought the car from, does the dealer have the right to deny you a loaner, put your repair lower in the queue, or do anything to disadvantage you relative to customers who bought their cars there?
I doubt any dealer would have such a policy officially, but it seems like the kind of thing a busy service department would resort to when resources like loaner vehicles or techs are in short supply. So this is one of those myths that continue to get perpetuated , and there are rare stories of local stores being crappy to service customers that bought elsewhere.
But the likelihood doing a terrible a job on your warranty work because you bought elsewhere is slim. If you do have a bad experience you can kick your complaint up the chain to corporate. It means that a dealer has a lot of incentive to keep you coming back for service. Think about it, a dealer could see you dozens of times for service, but maybe once every five to ten years to purchase a vehicle.
Make no mistake, dealers are paid handsomely for doing warranty work. The factory usually pays the dealership its customary retail labor rate for perfo rming warranty services, and also gives it a nice markup on any needed parts. Smart dealers also know that if they take care of you on service, there is a chance they might sell you your next car. Dealership service departments are usually busy places, and most pay no attention to where you bought your car, they just want to take care of you and see you again.
They also want to make sure that if you are sent a survey from the factory, you can honestly give them good scores. Savvy dealerships realize that if they take really good care of you while doing warranty work, you will keep coming to them for routine maintenance.
Today, dealers know what their competition is charging for routine services, like oil changes and tire rotations, and they strive to be competitive in both price and time spent at the facility. I think it goes without saying that most dealerships would love to sell you a car and service it too, but more and more these days, people do one or the other.
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